all about customers
Transform the way you do business
The Customer Engagement platform that transforms how businesses sell, serve, and scale – driving revenue, deeper connections, and unstoppable growth with AI-driven excellence.
☑ Drive engagement ☑ Build Loyalty ☑ Collect Insights
Everything you need to succeed
Our platform offers a comprehensive suite of tools and features designed to help your
business thrive in today’s competitive landscape
Connect
Empower customers with Smart Tags, providing expert support, technical product data, and more. Capture product or project registration and offer instant access to service, training, product passports, and sustainability data. Enhancing transparency, trust, and post-sale engagement.
Engage
Engaged customers are 90% more likely to make repeat purchases. Provide them with the right resources at the right time, ensuring a seamless experience. Leverage personalized AI-driven support and smart communication tools to strengthen relationships and drive long-term loyalty.
Grow
Secure recurring revenue with more replenishment sales, increased spare part demand, and add-on orders. Strengthen customer relationships, boost lifetime value, and build your install base documentation while creating compelling case stories that drive future growth.
Global solutions for local challenges
According to McKinsey, industrial firms that prioritize aftermarket sales and execution can increase service revenue by 30%–60% in 3–5 years, without major capital or product investments.
Get Started
Connect for a free advisory session
Drive Sales Growth
By boosting aftermarket sales and enhancing customer satisfaction, SmartTag helps drive sustainable growth.
End-to-end Solution
From integrated supply chain to a well thought cloud based user interface, ready to create value for your clients.
Easy to Implement
With minimal disruption to existing processes, you can quickly start reaping the benefits of SmartTag.
Standard or Customizable
Whether you need a fully integrated system or a standalone solution, SmartTag adapts to your specific requirements
Build customer relationships and scale
At CustoLink We build stronger OEM-Customer relationships
Grow aftermarket sales
With a solution from Hipeit, you gain the most direct sales channel tailored specifically for aftermarket and service.
Ignite your service strategy
Allow us to be part of your journey in transforming great service into a powerful differentiator and revenue driver.
Engage directly with customers
Opt for a platform that ensures engagement when it matters most. It is when your customers expect the least you excel.
Get product registration right
Collect data early. The sooner you capture data, the more you can predict and further utilize across the business.
Increase customer lifetime value
Let us be the glue in your customer relationship. Long lasting customers are satisfied customers.
Easy, simple and straight forward
With an integrated supply chain for physical tags and an intuitive, standardized white label platform, it doesn’t get any easier.
The cost of
down time in manufacturing
%
of Global Fortune 500 companies' turnover is lost from unplanned down time
Siemens estimated unplanned downtime to costs 11% of annual revenue, amounting to $1.5 trillion in 2022.
While breakdowns are unavoidable, our solution ensures faster return to service, helping OEMs strengthen customer relationships.
Get Started
Let’s explore how we can create real value for your business
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