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CustoLink handles customer inquiries and prepares quotations using the knowledge already in your ERP, CRM and documentation.

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EmailNordby Water Utility, service department08:41

Replacement impeller, CP-200

Hi, we need a replacement impeller for our CP-200 pump (serial CP-200-4471) at pump station 3. Could you send us a quote? Thanks, Service department

> On 2 Oct, CustoLink wrote: Your order SO-24-01873 has shipped. Tracking and delivery note attached…

Resolved by CustoLink

ModelCP-200 centrifugal pumpPIM
Installed basePump station 3, installed 2019ERP
PartImpeller Ø210 mm, P/N 30-1182 | 3 in stockPLM
Quote€1,136.20 with their price agreementCRM

Quote Q-10482Ready for your approval

QR scanTechnician’s phone, pump station 313:05

Tag scanned on site

Tag CL-7Q2X scanned. Note from the technician: “Losing pressure, the strainer is clean. Need to talk to someone.”

Location shared | photo attached | battery 18%

Resolved by CustoLink

AssetCP-200, serial CP-200-4471, installed 2019ERP
Likely causeWorn impeller | service manual 6.3, p. 42Docs
Ruled outInlet strainer, step 2 of the manual checkDocs
Next stepLive video with your service expertVideo

Pump page opened on the phoneExpert joining

ChatCustomer portal, logged-in customer10:12

Website assistant

Hi! Our CP-200 keeps losing pressure. Is it the impeller? If so, can I order one and how fast can you ship?

Previous conversation: registered product VX-40 | 3 weeks ago

Resolved by CustoLink

UnitCP-200, found in their installed baseERP
AnswerLikely the impeller | steps from manual 6.3Docs
PartImpeller Ø210 mm, P/N 30-1182 fits this unitPLM
Delivery3 in stock, ships in 2 working daysERP

Answered, quote request sent to your teamAnswered in 9 s

An example request, taken apart and answered from your systems.

Backed by and accepted into

CustoLink keeps the connection to every product you ship, so you never lose sight of it and every customer request reaches the right answer, the right part and the right person.

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The CustoLink products

Standard solutions for non-standard workflows

FlowFrom customer request to approved quote, in one workflow. Tickets, RFQs and support requests are read, matched to the asset and answered from your own systems.See Flow Enterprise EnablementAutomates any workflow or process in your business. We connect your systems, data and AI to do it, without rebuilding the stack you already have.See Enterprise Enablement Field AccessEvery product becomes a service and sales channel. A scan of the tag opens documentation, parts, offers and live video support for that exact serial number.See Field Access EngageThe agent that knows your products and company best. It converts web traffic into results, or works internally for your own team, trained on your manuals, drawings and product data.See Engage

CustoLink Flow

From customer request to approved quote, in one workflow.

Flow reads tickets, RFQs and support requests, finds the asset, the price and the right documentation in your ERP, CRM and PIM, and prepares the answer. Nothing reaches a customer before someone on your team approves it.

More about Flow

Enterprise Enablement

Built around how your business actually runs.

We connect systems, workflows, data and AI into solutions that remove manual work and open up new revenue, from workflow automation and integrations to customer platforms and bespoke engineering. Without rebuilding the stack you already have.

Talk to us about your systems

CustoLink Field Access

Every product becomes a service and sales channel.

A scan of the tag on the machine opens manuals, drawings, certificates, service history and spare parts for that exact serial number. When a customer needs help, your service technician joins on video and marks up their live camera view.

More about Field Access

Two phones running Field Access: on the left, a centrifugal pump's page with service, video and AI support and its documentation; on the right, a recorded video call where the expert circles the bolt to tighten

CustoLink Engage

An agent that knows your products.

Built for your website and customer portal, and trained on your manuals, drawings and product data. It takes customers straight to the right document, part or service.

More about Engage

Also availableDigital Product Passport Authentication Tag

Results for CustoLink customers

Aftersales and service is where industrial companies grow.

88%

of customer inquiries we matched automatically to the right part and order line.

Our result in production at a global industrial manufacturer with a complex installed base and scattered master data.

About CustoLink | The founders

Industry knowhow and full stack execution behind CustoLink

We started CustoLink as two founders: one of us has run aftersales and service in the industry and worked in tech, the other has built and sold a software startup.

We are based in Denmark, with offices in Copenhagen and Klitmøller.

We are backed by Innovation Fund Denmark and accepted into Microsoft for Startups and NVIDIA Inception.

About CustoLink

Jonas Risgaard BruhnFounder & Commercial LeadMore than 17 years of international leadership in sales, operations and general management. Most recently head of a 100-person aftersales and service division at an industrial manufacturer.

Jonas Mørup ChristensenCo-founder & Technical LeadFull-stack developer and cloud architect. Founder of Boligmanager, sold to Boligportal.dk. Built and sold apps on the Atlassian Marketplace. More than 50 digital projects delivered.

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