By encouraging a quick scan or serial number entry, you create a direct link to the people using your equipment. This gives you insight into ownership, location, and usage, helping you target upselling, timely service, and personalized support.
Customers benefit from easy access to documentation, warranty validation, and faster help. You gain loyalty, repeat sales, and a stronger aftermarket engine.

By scanning a product or entering a serial number, users can instantly request service or place an order at the moment they need it. Each inquiry is linked to the exact product and serial number, giving your team full context from the start.
This leads to faster responses, fewer errors, and a smoother experience for the customer. For you, it means higher conversion rates, less back-and-forth, and a new sales path through every product in the field.

Provide customers with instant answers powered by AI trained on your documentation and product data.

The AI Agent can guide troubleshooting, recommend parts, and answer questions in seconds. This reduces support load, improves first-time fix rates, and ensures customers get help whenever they need it.

Give customers immediate access to manuals, drawings, certificates, and other resources by scanning a QR code or entering a serial number.

No more lost papers or outdated files. Customers stay informed and you reduce repetitive requests to your support team.

Allow users to log maintenance activities, service history, notes, images, and videos for any asset. Over time, this becomes a living knowledge base that prevents loss of expertise and improves decision making. Both customers and your team gain valuable insights for better equipment care and upgrades.

Bring live chat, calls, spare part inquiries, service requests, and troubleshooting into a single, easy-to-use hub. Customers always know where to go for help, and your team benefits from streamlined communication and faster resolution times.

Offer real-time video calls for troubleshooting or training. Technicians can visually assess issues, guide customers step by step, and confirm fixes on the spot. This reduces travel, speeds up resolutions, and builds trust with your customers.

Either initiated by the customer direct from CustoLink, or immediately send an SMS to the customer with video-link. All browser based and easy to use.

Every scan, search, and request enriches your view of the installed base. Track demand patterns, common faults, and content gaps. Use the data to drive targeted campaigns and sell more

Build a complete, accurate record of every unit sold, including serial numbers, location, and ownership history. This makes it easier to manage warranties, plan upgrades, and identify upsell opportunities. You gain control over your installed base and strengthen your aftermarket business.

And most importantly, you get a proven track record that will help you grow your business.

Protect your brand with the most secure authenticity tag on the market. Our NFC chip generates a new encrypted code with every scan. Impossible to copy, always verified in real time. No app needed, just a smartphone.

Built on the same standard trusted in credit cards and hotel keys, now ready for authentication.

Every scan updates a secure counter and generates a one-time encrypted code, verified instantly by our server.
No App Needed: Just tap with any smartphone to access the authenticity check.