Privacy Policy

CustoLink Privacy Policy

Effective Date: May 1st 2025

1. Introduction

CustoLink ApS (“CustoLink”, “we”, “our”, or “us”) is committed to protecting the privacy of our customers, users, and website visitors. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our services, including our software platform, website, and related features (the “Services”).
We comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

2. Data Controller and Contact Information

Data Controller:
CustoLink ApS
Vestermøllevej 32
7700 Thisted
Denmark
CVR No.: 45577031
Email: hello@custolink.com
If you have questions about this policy or your personal data, contact us at hello@custolink.com.

3. Information We Collect

We may collect the following categories of personal data when you use our Services:

  • Account and contact information: Name, email address, phone number, company name, job title, billing details.

  • Product usage data: Actions taken within the CustoLink platform, including viewing or downloading documentation, ordering spare parts, initiating support requests, and scanning QR/NFC tags.

  • Device and technical data: IP address, browser type, operating system, device identifiers, and log data.

  • Communications: Emails, chat messages, video calls, or other communications exchanged through the platform.

  • Files and documentation uploaded: PDFs, manuals, images, and other files provided to enable AI and customer support features.

How We Use Personal Data

We process personal data for the following purposes:

  • Providing and improving our Services, including user authentication, order processing, support, and product updates.

  • Customer support, including chat, video calls, and AI-powered assistance.

  • Analytics and service improvement to understand usage patterns and enhance our platform.

  • Legal compliance to meet our obligations under applicable laws and regulations.

  • Security to prevent fraud, protect accounts, and monitor for misuse.

5. Legal Bases for Processing

We process personal data on one or more of the following bases:

  • Performance of a contract with you (Article 6(1)(b) GDPR)

  • Compliance with legal obligations (Article 6(1)(c) GDPR)

  • Legitimate interests pursued by CustoLink or a third party (Article 6(1)(f) GDPR)

  • Consent, where required (Article 6(1)(a) GDPR)

6. Sharing of Data

We may share personal data with:

  • Service providers and sub-processors such as hosting providers, strictly for providing our Services.

  • Business partners when jointly delivering integrated solutions.

  • Authorities where required by law.
    We do not sell personal data.

7. International Data Transfers

If we transfer personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

10. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request deletion (the right to be forgotten)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time where processing is based on consent
    Requests can be made to hello@custolink.com.

11. Cookies and Tracking

We use cookies and similar technologies to provide and improve our Services. For more information, see our Cookie Policy.

12. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of the Services will constitute acceptance of the updated terms.

13. Contact

For any privacy-related questions, please contact:
CustoLink ApS
Vestermøllevej 32
7700 Thisted
Denmark
CVR No.: 45577031
Email: hello@custolink.com

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